Glen Hoppo
Glen Hoppo, Principal, Consultant/Facilitator
Diploma of Management, Certificate IV in Training and Assessment, Aussie Host Presenter
- Executive leadership of a management team responsible for over 200 employees delivering quality service to 120 000 business and residential customers.
- Developing and implementing improvement strategies’ resulting from corporate restructures and market changes.
- Building relationships with multi-national suppliers, and employee representatives.
- Delivering accredited management and training programs at diploma and certificate level, both in-house and for management colleges. Developed and conducted public and in-house management skills seminars. Developed and conducted a range of short courses that focus on specific organisational needs.
- Staff recruitment and selection across all levels including overseas recruitment.
- Building and re-developing work teams and departments to improve performance and efficiency. Introduced programs that improved job satisfaction and retention.
- Mentor and coach for young business leaders, in-house and in leadership programs, including team leader for a vocational and cultural study exchange to Europe.
- Conference and seminar presenter nationally and internationally in people management topics.
- Community contribution includes Rotary, Royal Society for the Blind, Asthma SA and others.
- Implemented self managed study tours to organisations applying best practice in people management performance and continuous improvement in the US and Europe.
- Set and controlled large and small revenue and expense budgets.
- Restructured administration centres and technical workshops for increased efficiency and productivity.
- Established and restructured customer contact centres in private and public organisations.
- Through solid business relationships with key stakeholders, planned and implemented improved understanding and cooperation across diverse departments.
- Developed communication plans and negotiated culture change and employment conditions that better met organisational and customer needs.
- Developed and implemented enabling technologies for increased efficiency and customer satisfaction.
- Developed and conducted customer and employee satisfaction research.
“There are many consultants and many books about that will tell you ‘what’ leadership is and what a great business looks like. But Glen teaches the ‘how’, in a way that creates those revolutionary moments that make a lasting impact to the way you see yourself, your potential and the opportunities in the world around you. The techniques he teaches are easy to understand and transfer from the classroom to the workplace, and they get absolutely incredible results. Glen was brought into KBR to run an office wide program to develop ‘World Class Teams’. He produced results that far exceeded everyone’s expectations and has left a very noticeable lasting ‘positive effect’ on the whole team.”
Top qualities: Great Results, Personable, Expert
Deborah Chalk, Sales Coordinator – Oil & Gas, Europe/Eurasia
- Great motivator, will speak to General Manager about having him come to our Council.
- Enjoyed Glen last year and again this year. Very entertaining and informative – fabulous
- Excellent and entertaining presentation, thank you. I would have liked to hear from Glen for a lot longer. He was interesting and had a lot of good information to pass on
LGA – Personal Assistants Residential Seminars
“Glen demonstrates a strong sense of experience and insight in educating people in the area of extraordinary customer service principles and practice. His training methodology provides a well-balanced mix of information presentation and group activity/discussion. Importantly, Glen has the ability to ‘walk his talk’ in applying his customer service principles to his presentations. I would happily recommend Glen to any organisation keen to lift its customer service culture to extraordinary levels.”
Peter Nicholls, Owner, Work Leisure International
